COVID-19 UPDATE
We look forward to welcoming you to Thistle Cottage
The past few months have been a difficult and challenging time for us all and we trust that your holiday will be a welcome change from everyday life at home. Enjoy, have fun and stay safe.
As an accommodation provider, we take the health and safety of our guests very seriously. Cleanliness is of high priority to us and we have implemented new guidelines based on government advice to re-assure you that your holiday home is safe and comfortable for you and your family.
To enable our housekeepers to work within the recommended guidelines and undertake the necessary level of cleaning, the permitted arrival time is 3:00 pm and departure time strictly 9:00am-10:am.
We are also asking guests to kindly strip the beds and put all linen on the floor at the end of your stay for the housekeepers to collect. We wouldn’t normally ask this but it is a small gesture you can make to help protect the housekeepers that do the changeovers.
We would be really grateful if you would adopt a policy of taking your shoes off each time you enter the property as this will help reduce the spread of dirt and bacteria being bought into the property. Please be mindful that Thistle Cottage will be occupied again the same day of your departure so any assistance you can give in keeping the property as clean and tidy as possible would be appreciated. Please remove all unwanted food from the fridge & freezer and put rubbish bags outside.
The latest government advice on Social distancing should be adhere to at all times when outside of your family group and when walking around the town. We will not be entering your property during your stay unless a problem arises that requires urgent attention.
BEFORE YOU LEAVE HOME
If you develop COVID-19 symptoms
Needless to say, if you or any member of your party develop symptoms before you holiday, it is important that you stay at home and do not travel. If this is the case, please contact immediately to let us know.
Our number is 07895499340
NHS Guidelines: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/
If you develop symptoms during your stay, you will be required to return home immediately and stay in your own home while your self-isolate. Thistle Cottage and its owner do not accept any responsibility for any matters beyond our control or for any COVID –19 related matters that occur whilst you are staying in the property. Additional costs will be incurred if an extended stay is required due to illness.
PROPERTY CLEANING
Your holiday accommodation will be cleaned in accordance with Government Guidelines
- All hard surfaces disinfected
- All fabric surfaces sprayed with suitable disinfectant spray
- All floors cleaned with appropriate cleaning agents
- Carpets and soft furnishings vacuumed and sprayed
- All crockery, cutlery, pots and pans cleaned in dishwasher or washed in hot soapy water
- Cleaning materials are available for you to use. The housekeepers will have their own cleaning materials which they bring with them on changeover day.
- Bookings for more than one week will not be offered a mid-stay clean however a change of linen will be provided to the guests to change themselves. Used linen will be collected.
- Windows cleaned inside and out.
PROPERTY BEDDING
- The bed linen is professionally laundered at 60 degrees. Please kindly remove the bedding at the end of your stay and leave it on the floor by each bed for the housekeeper to collect
- All towels, whether used or not, should also be placed in either the bath or one of the shower rooms
OUTSIDE AREAS
- All outdoor furniture cleaned with appropriate disinfectant sprays
- Please leave outdoor areas as clean and tidy as you found them on arrival
A gentle reminder that no access will be permitted before 3:00pm on the day of arrival.